What This FAQ Covers and How to Use It
We organized these answers around the questions we actually hear most — not a wishlist of topics. Start with the section that matches what you're dealing with right now. If your question is about funding your account, the payment entries cover how PayPal, Venmo, and Play+ prepaid cards each behave differently at checkout. If it's about a withdrawal hold or an ID
request, the verification section walks through exactly what we need and why. Players in Columbus sometimes ask whether access depends on their state; the eligibility answer covers that honestly. This FAQ won't redirect you to a support ticket for things we can answer here. Where an answer does require a look at your specific account — a flagged transaction, a failed login
— we point you to the live chat path at the bottom of the page. Every answer reflects how the platform actually works today.
- PayPal
- Venmo
- Play+
- Live Chat